Thursday, June 5, 2008

I Have The Wierdest Luck

So, I ordered a mesh jacket and saddlebags from an online retailer (I won't go into the who/where until this is played out). The order goes through and all seems fine.

Then I get an email a couple days later. It seems that the jacket I ordered is on extended backorder. It won't be available until late July/early August. They told me that I was free to let this order sit until the jacket is available or I can go ahead and swap to a different jacket. So, I get to looking around and I see a different jacket that has some features that I like for only about $20 more. So, I send an email asking if this jacket is available and if so, go ahead and swap it out.

The very next day, I get a couple of voicemails on my cell (which I forgot and left at home) telling me that the saddlebags I ordered have been recalled due to faulty materials. Materials that make up the very functionality that caused me to pick this particular maker.


After playing phone tag with the person who initially called me, I managed to catch him via email. It seems that the manufacturer recalled every single one of their bags.

During this time, I'm still awaiting response from the guy who contacted me about my jacket. I don't get one until the following Tuesday (he contacted me originally on Thursday). He apologized for the delay and explained that he had been out of the office on Monday and responded as soon as he could. He confirmed that the jacket was available and asked if I wanted to go ahead with purchasing it. Of course I said yes, and the jacket should have shipped out yesterday or today.

I got a phone call at lunch today from the same gent who told me that the saddlebags had been recalled. It seems that the recalled bags had already been replaced and are ready to ship! I gave him my info over the phone and when I got home, I had an email waiting on me saying that FedEx has received the package and it's on its way.

So far, I must say that I am impressed with their responsiveness. There was a bit of a lapse in response time but the explanation for that is completely understandable. And their tenacity in getting things lined out combined with their polite nature really struck me favorably.

We shall have to wait and see how this turns out.

1 comment:

Barrett B. said...

As a follow-up, the jacket and bags have arrived and the jacket works great. Unfortunately, I haven't had a chance to check out the bags as yet. As soon as I do, I'll give another update.